Refund policy

At Giovanelli Store, we aim to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully to understand your rights and obligations.

1. Eligibility for Returns and Refunds:

• We accept returns and process refunds for products under the following circumstances:
  • The product is defective, damaged, or not functioning as described.
  • The wrong product was delivered.
  • You have changed your mind about the purchase and wish to return the product (subject to conditions outlined below).

2. Timeframe for Returns and Refunds:

• You must initiate a return or refund request within 30 days of receiving the product.
• Refund requests made after this timeframe will not be eligible for consideration unless there are exceptional circumstances.

3. How to Request a Return or Refund:

• To request a return or refund, please contact our customer support team at info@giovanelli.store
• Your request must include the order number, product name, and a detailed explanation of the reason for the return or refund request.

4. Verification Process:

• Our team will review each return or refund request to determine eligibility.
• For defective or incorrect products, we may require photographic evidence or other documentation to verify the issue.

5. Refund Process:

• If your return or refund request is approved, we will provide you with instructions on how to return the product.
• Once the returned product is received and inspected, we will initiate a refund to your original method of payment.
• Refunds may take a high number of days to be processed and reflect in your account, depending on your payment provider.

6. Non-Refundable Circumstances:

• We do not offer refunds for products damaged due to misuse, neglect, or improper handling.
• Customized or personalized products may not be eligible for return or refund unless they are defective or not as described.

7. Contact Us:

• If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at info@giovanelli.store

At Giovanelli Store, we offer worldwide shipping for all physical products. Please read our shipping policy carefully to understand the terms and conditions regarding shipping.

1. Shipping Timeframes:

• The estimated delivery timeframes vary depending on the shipping method selected and the destination address.
• Please refer to the shipping options available at checkout for estimated delivery times.

2. Shipping Fees:

• Shipping fees are calculated at checkout and are based on the selected shipping method and the destination address.
• Additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient.

3. Order Processing:

• Orders are typically processed and shipped within 5 business days after payment is received.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. International Shipping:

• We ship our products worldwide to most countries and regions.
• Please note that delivery times may vary for international shipments due to customs clearance procedures and local postal services.

5. Shipping Restrictions:

• Some products may be subject to shipping restrictions or regulations imposed by certain countries or regions. Please check the product description and shipping information before placing your order.

6. Contact Us:

• If you have any questions or concerns regarding our shipping policy or your order's shipping status, please contact our customer support team at info@giovanelli.store

By making a purchase from Giovanelli Store, you acknowledge that you have read, understood, and agreed to our return and refund policy as well as our shipping policy.

GIOVANELLI STORE - ACHIEVE MUSICAL FREEDOM

Wednesday January 8, 2025